This course provides students with concepts, techniques and tools to design, analyze and improve operational capabilities of an organization. The course covers a broad range of application domains and industries such as electronics, online services, sustainability, insurance, health care, retail, fashion, automotive, manufacturing, and more. The topics covered include: process analysis and innovation, capacity analysis, inventory management, postponement, production control, supply chain design, coordination, and sustainability, operational risk, quality management, revenue management and pricing.