Course Description
This course seeks to expose students to the growing project management concept of total quality management (TQM). It explores planning and time schedule for projects and key consideration of quality systems’ methods such as ISO 9000 as part of project delivery. It is primarily driven by the desire to equip students with the qualities and skills needed to produce and achieve quality products and services on projects they work on. It emphasizes that quality must permeate all aspects of projects from inception to completion and throughout the whole project lifecycle.
Course Outcome
- Describe the use of quality models in business
- Explain the role of standards in quality assurance
- Explain the use of integrated management systems within organizations
- Assess the effectiveness of a management system
- Evaluate the use of a range of quality models and standards and their benefits to business
- Describe how a quality model could be implemented within an organization
- Evaluate different approaches to standardization that have evolved over the years
- Evaluate the effectiveness of a range of methods for conformity assessment
- Evaluate the business case for implementing an integrated management system
Course Content
- TQM Principles,
- TQM leadership
- Quality Management of Project Activities
- Benchmarking and building quality into projects.
- Management system models and standards
- Other applications for standards and conformity assessment
- Integrated Management Systems for Project Management
- Assessment of conformance with models and Standards
Required Reading Materials
- Alabi G. (2017). Managing for excellence in the Twenty-first century-The Total Quality Approach. Authorhouse. USA
Optional Reading Materials
- Al Endres (2000). Implementing Juran's Road Map for Quality Leadership: Benchmarks and Results
- Jiju Antony; David Preece (2002). Understanding, Managing and Implementing Quality: Frameworks, Techniques, and Cases
- Facilitator: Theresah Fosu